AI Sales ServiceAI Workforce

Datasets

Bundle documents for campaign assignment

Datasets are bundles of documents that can be assigned to campaigns. They define what knowledge AI Agents have access to when writing emails.

Datasets

What is a Dataset?

A dataset is a reusable collection that groups documents together. When you assign a dataset to a campaign, all documents in that dataset become available to AI Agents.

Tip

Create focused datasets for different products, services, or use cases. This allows you to give AI Agents only the relevant knowledge for each campaign.

Creating a Dataset

  1. Go to Knowledge Bases > Datasets
  2. Click Create Dataset
  3. Enter name and description
  4. Choose how to include documents:
    • By Documents - Select individual files
    • By Folder - Include all documents in a folder
    • By Tag - Include all documents with a specific tag
  5. Click Create

Dataset Properties

PropertyDescription
NameIdentifier for the dataset
DescriptionWhat knowledge this dataset contains
Selection TypeDocuments, Folder, or Tag
ActiveWhether dataset can be assigned to campaigns
CreatedWhen dataset was created

Selection Types

By Documents

Manually select specific documents to include. Best for:

  • Curated collections
  • Cherry-picking key files
  • Combining documents from different folders

By Folder

Automatically include all documents in a folder. Best for:

  • Product-specific knowledge
  • Department documentation
  • Keeping datasets in sync as documents are added

By Tag

Include all documents with a specific tag. Best for:

  • Cross-folder collections
  • Dynamic groupings
  • Topic-based organization

Managing Datasets

Edit Dataset

  1. Click the Edit button on a dataset card
  2. Modify name, description, or document selection
  3. Save changes

Toggle Active Status

Use the switch on each dataset card to enable/disable it. Inactive datasets cannot be assigned to new campaigns.

Delete Dataset

  1. Click the Delete button
  2. Confirm deletion
Warning

Deleting a dataset does not delete the documents inside it. Campaigns using this dataset will lose access to its knowledge.

Best Practices

  • Name clearly - Use descriptive names like "Product X - Technical Specs"
  • Keep focused - One dataset per product/topic is better than one giant dataset
  • Use folders - For automatically updating collections
  • Review regularly - Ensure datasets contain current information