AI Sales ServiceAI Workforce

Roles & Permissions

Manage access control and permissions

Roles Overview

Default Roles

RoleDescription
DirectorFull system access
AdminFull system access
Sales ManagerTeam and campaign access

Permission Categories

Campaign Permissions

  • Create campaigns
  • Edit campaigns
  • Delete campaigns
  • View all campaigns

Lead Permissions

  • Import leads
  • Edit leads
  • Delete leads
  • View all leads

Settings Permissions

  • Manage organization
  • Manage integrations
Permissions List

Assigning Roles

  1. Go to Organization > Team
  2. Click on team member
  3. Select new role
  4. Save changes

Best Practices

  • Use least privilege principle
  • Review permissions regularly
  • Audit access logs