Folders

Folders help you organize documents into logical groups for easier management.

Creating Folders

1. Go to Knowledge Bases > Folders
2. Click New Folder
3. Enter folder name
4. Optionally select a parent folder
5. Click Create

Folder Hierarchy

Create nested folder structures for complex organizations:

📁 Products
  📁 Software
    📁 Enterprise
    📁 SMB
  📁 Hardware
📁 Sales Materials
  📁 Presentations
  📁 Case Studies
📁 Support
  📁 FAQs
  📁 Troubleshooting

Managing Folders

Edit Folder

1. Hover over folder
2. Click edit icon
3. Change name
4. Save changes

Delete Folder

1. Hover over folder
2. Click delete icon
3. Confirm deletion

Organizing Documents

Move Documents to Folder

When uploading or editing a document, select the target folder from the dropdown.

View Modes

• Tree View - See documents organized by folder hierarchy
• List View - See all documents in a flat list

Best Practices

• Keep it simple - Don't create too many nested levels
• Use clear names - Folders should be self-explanatory
• Be consistent - Follow a naming convention
• Review periodically - Remove empty or unused folders